FAQ’s
Booking & Scheduling
How do I book an airport shuttle from you?
You can book online through our website, call us directly, or submit a booking request via email. Confirmation and pick-up details will be sent to you once your booking is complete.
How far in advance should I book my airport shuttle?
We recommend booking at least 24 hours in advance. For peak travel times or large group bookings, earlier is better to secure availability.
Can I schedule a shuttle for early morning or late-night flights?
Yes. We operate around the clock to suit any departure or arrival time, including early mornings and late nights.
Do your shuttles service both domestic and international terminals?
Yes. We provide transfers to and from both Auckland’s domestic and international terminals.
Is it possible to book a return shuttle trip in advance?
Yes, return trips can be scheduled at the time of booking. We’ll confirm both pick-up times for your convenience.
Coverage Area & Services
Can I book a shuttle from the Hibiscus Coast to Auckland Airport?
Yes, we offer door-to-door service from the Hibiscus Coast, including Orewa and surrounding areas.
Do airport shuttles pick up from Auckland CBD hotels?
Yes, we pick up and drop off at all major hotels and accommodation providers in Auckland City.
Can I arrange a shuttle from Auckland Airport to my accommodation?
Absolutely. Just provide your arrival time and address when booking, and we’ll handle the rest.
Are Comfort Airport Shuttles available 24/7?
Yes, our shuttle service operates 24 hours a day, 7 days a week—including public holidays.
Do you offer a door-to-door service?
Yes. All our transfers are door-to-door, ensuring you’re picked up and dropped off exactly where you need.
Pricing & Payment
What is the cost of an airport shuttle to Auckland Airport?
Prices depend on your location, number of passengers, and whether it’s a shared or private service. Contact us or book online for a quick quote.
Are shared shuttle services more affordable than private ones?
Yes, shared shuttles are a cost-effective option when travelling solo or in a small group.
Are group discounts available for airport shuttle services?
Yes, discounts may apply for group bookings. Contact us for group rates.
Are there fixed rates for your shuttle services?
Yes, we offer fixed-rate pricing based on your pick-up and drop-off locations. No surge pricing or hidden extras.
What payment methods are accepted for shuttle bookings?
We accept major credit cards, EFTPOS, secure online payments with PayPal, and direct bank transfers.
Luggage & Special Requirements
Do shuttles accommodate large luggage or sports equipment?
Yes, our vehicles have space for luggage, including large suitcases and sports gear. Let us know in advance if you’re travelling with oversized items.
Are there extra charges for additional luggage?
Standard luggage is included. Extra charges may apply for excessive or oversized items—please contact us to confirm.
Are child car seats provided in airport shuttles?
Yes, we can provide child seats on request. Please request at the time of booking to ensure availability.
Are Comfort Airport Shuttles wheelchair accessible?
No, our vehicles are not wheelchair accessible at this time. We recommend arranging alternative transport if wheelchair access is required.
Are pet-friendly shuttle options available?
No, we do not offer pet-friendly shuttle options.
On the Day of Travel
What happens if my flight is delayed?
We monitor flight times and adjust your scheduled pick-up accordingly, so you’re not left waiting.
Is there a cancellation policy for shuttle bookings?
Yes. Cancellations made up to 24 hours before the scheduled pick-up incur no charge. Cancellations made within 24 hours will be charged 50% of the total fare.
Do shuttles provide meet-and-greet services at the airport?
Yes, meet-and-greet service is available for arrivals. Your driver will be waiting with a sign in the arrivals area.
Are there any hidden fees associated with shuttle services?
No. All fees are included in your quote unless otherwise stated at the time of booking.
How do I locate my shuttle at Auckland Airport upon arrival?
Your driver will be waiting on the left side of the arrivals area, holding a name board with your name clearly displayed.